Privacy Policy
Last updated: January 15, 2026
Genvando, Lda. (hereinafter "Genvando" or "we") is committed to protecting the privacy and personal data of users of the website genvando.com. This Privacy Policy describes how we collect, use, store and protect your personal information, in compliance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and Law No. 58/2019 of August 8, which ensures the implementation of the GDPR in Portugal.
1. Data Controller
The controller of your personal data is Genvando, Lda., headquartered at Rua Augusta 274, 3.º Esq., 1100-053 Lisbon, Portugal, registered at the Lisbon Commercial Registry under NIPC 517 348 291. For data protection inquiries, contact us at privacidade@genvando.com.
2. Personal Data We Collect
We collect only the data strictly necessary for the operation of our portal and the provision of our educational services: (a) Data provided voluntarily: name, email address and message content when you use our contact form; (b) Data collected automatically: IP address, browser type, operating system, pages visited, date and time of access, and technical and analytical cookies as described in our Cookie Policy.
3. Purposes of Processing
Your personal data is processed for the following purposes: responding to messages sent through the contact form; improving the browsing experience on the website; compiling anonymous usage statistics of the portal; complying with applicable legal and regulatory obligations in Portugal.
4. Legal Basis for Processing
The processing of your personal data is based on the following legal grounds under Article 6 of the GDPR: explicit consent (Article 6(1)(a)) — for non-essential cookies and communications; legitimate interest (Article 6(1)(f)) — for website improvement and security; legal obligation (Article 6(1)(c)) — for record-keeping required by Portuguese law.
5. Data Sharing with Third Parties
We do not sell, rent or share your personal data with third parties for commercial purposes. We may share data with service providers who assist us in operating the website (hosting, statistical analysis), always under data processing agreements that ensure adequate protection in accordance with the GDPR. Our servers are located within the European Union.
6. Data Retention
Personal data collected through the contact form is retained for a maximum period of 24 months after the last contact, unless there is a legal basis for longer retention. Anonymised analytical data may be retained indefinitely for statistical purposes.
7. Your Rights
Under the GDPR and Portuguese legislation, you have the right to: access your personal data; rectify inaccurate or incomplete data; request the deletion of your data ("right to be forgotten"); restrict the processing of your data; data portability; object to processing; withdraw consent at any time. To exercise any of these rights, contact us at privacidade@genvando.com. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) — www.cnpd.pt.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration, including SSL/TLS encryption, access control and regular security audits.
9. Changes to this Policy
We reserve the right to update this Privacy Policy periodically. Any significant changes will be communicated through a notice on our website. We recommend checking this page regularly.